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The fineprint…

RETURNS

I hope you love your new purchase. Please let me know if you are unhappy, and I will happily refund your purchase. Your purchase can be returned directly to me at:

Julia Reader
PO Box 8263
Mount Gambier
South Australia 
5290
Australia

Any return postage costs will be at your expense, unless the item/s received are faulty or not what you ordered. In this case, postage costs will be incurred by me. Please note I do not do exchanges and items can only be returned for a refund.

In the case of a refund:

  1. Item/s must be returned within 14 days of receipt.
  2. The goods must be in a saleable condition, in their original packaging with all tags still intact.
  3. The tax invoice must be provided as proof of purchase.
    Please note that in the absence of any fault, we do not refund sale items.

FAULTY ITEMS

I will refund postage for any faulty items returned to me, however I cannot accept liability for an item until it is returned and has been confirmed as faulty. I will also not refund any return postage charges unless the item/s are confirmed as faulty

So, what defines faulty?

  1. Manufacturing faults
  2. Goods have been wrongly described
  3. Goods are different to the goods that you ordered; or
  4. Goods that have defects that were not obvious or we did not bring to your attention.
    Incorrect or faulty items received must be returned to the address above (under Returns).

STOCK AVAILABILITY

While I makes every attempt to ensure that the online store reflects the availability of stock, sometimes an item shown to be available may be out of stock. If an item you order is out of stock I will contact you as soon as possible and based on your preference, either cancel and refund just that item or the entire order. I allow backorders of stock and make sure that you are notified of this, and for this reason, some orders may take up to 72 hours to despatch.

CUSTOMER SERVICE

Need help? Email me at orders@juliareader.com.au or call me on 0421 568 132.

PRIVACY

I am committed to protecting the personal information you provide to me. I will only use your personal information in order to provide a service to you. I will not share or sell this personal information with any other organisation. However, we may disclose personal information to our service providers who assist in providing a service. I will only use your personal information for the purpose it was intended. If you no longer wish to receive any information from me, please unsubscribe from my email service.

COPYRIGHT

All content on this site is copyright of Julia Reader. Under no circumstances should any content be reproduced in any manner unless permission is sought by Julia herself. No prints may be reproduced in any manner – this means scanning and re-printing of purchased stock is prohibited.